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Client Support Consultant - Ambius - Dartford

Client Support Consultant - Ambius - Dartford

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Client Support Consultant - Ambius




£25,000 basic + Bonus and commission opportunities + RI Rewards


If you’re a high-energy self-starter with an interest in horticulture, plant care or simply appreciate impressive designs, then consider Ambius. Ambius enriches the environment and quality of life for people working in offices, hotels, and shopping centres by providing plant displays, seasonal decorations, scenting and stunning wall art.


Because of the continual growth and challenges of our sales and operations teams, we are creating a new position for a Client Support Consultant to work alongside and liaise with multiple colleagues across our sales and operations teams, as well as our paying clients.

You will be based out of the Crayford, Dartford office and will act as the first port of call for contract terminations and complaints, reducing the amount of account closures and also ending relationships with businesses in the right way. You will also spend much time resolving client issues and supplying excellent customer service, sometimes visiting clients to upsell on current contracts where possible.


A day in the life of a Client Support Consultant will have you carrying the following:


  • Identifying accounts at risk and implementing a recovery plan
  • Resolving and progressing client queries, complaints and debt issues to achieve a resolution
  • Achieving increased spend within existing accounts by upselling where possible and minimising client terminations
  • Working proactively with the sales, operations and credit control teams to achieve office goals and targets


We are looking for people who:

  • Are determined and motivated
  • Have proven experience working to multiple deadlines
  • Have a strong base of experience in customer service
  • Are confident with coordinating multiple people across different departments


In return, you will receive:

  • A competitive basic salary of £25,000
  • Leads commission and bonuses on increased revenue
  • Quarterly incentives
  • Rentokil Rewards (Access to cashback and discounts with 3000+ retailers!)


We also provide you with 4 weeks’ on-the-job training which will provide you with all the company, product and service information needed, as well as ongoing support from a dedicated trainer and mentor.


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