• Customer Support Consultant - Initial Washrooms

    Job Locations UK-Norwich
    Posted Date 2 months ago(2 months ago)
    Customer Service/Support
  • Overview

    Customer Support Consultant - Initial Washrooms




    £22,000 basic + Bonus and commission opportunities + Company Car + RI Rewards - OTE £30,000


    Looking for a role where you can develop your existing skills and feel you have what it takes to build a long term career within an established global blue chip organisation?

    Initial Washrooms, part of Rentokil Initial are seeking dedicated, customer focused and driven individual, to join us as a Customer Support Consultant based in Norwich.


    Because of the continual growth and challenges of our sales and operations teams, we are creating a new position for a Customer Support Consultant to work alongside and liaise with multiple colleagues across our sales and operations teams, as well as our paying clients.

    You will be based out of the Norwich office and will act as the first port of call for contract terminations and complaints, reducing the amount of account closures and also ending relationships with businesses in the right way. You will also spend much time resolving client issues and supplying excellent customer service, sometimes visiting clients to upsell on current contracts where possible.


    A day in the life of a Customer Support Consultant will have you carrying the following:


    • Identifying accounts at risk and implementing a recovery plan
    • Resolving and progressing client queries, complaints and debt issues to achieve a resolution
    • Achieving increased spend within existing accounts by upselling where possible and minimising client terminations
    • Working proactively with the sales, operations and credit control teams to achieve office goals and targets


    We are looking for people who:

    • Are determined and motivated
    • Have proven experience working to multiple deadlines
    • Have a strong base of experience in customer service
    • Are confident with coordinating multiple people across different departments


    In return, you will receive:

    • A competitive basic salary of £22,000 with OTE £30,000
    • Leads commission and bonuses on increased revenue
    • Quarterly incentives
    • Rentokil Rewards (Access to cashback and discounts with 3000+ retailers!)


    We also provide you with 4 weeks’ on-the-job training which will provide you with all the company, product and service information needed, as well as ongoing support from a dedicated trainer and mentor.


    Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here.


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