Customer Support Consultant - Initial Washrooms
£22,000 basic + Bonus and commission opportunities + Company Car + RI Rewards - OTE £30,000
Looking for a role where you can develop your existing skills and feel you have what it takes to build a long term career within an established global blue chip organisation?
Initial Washrooms, part of Rentokil Initial are seeking dedicated, customer focused and driven individual, to join us as a Customer Support Consultant based in Norwich.
Because of the continual growth and challenges of our sales and operations teams, we are creating a new position for a Customer Support Consultant to work alongside and liaise with multiple colleagues across our sales and operations teams, as well as our paying clients.
You will be based out of the Norwich office and will act as the first port of call for contract terminations and complaints, reducing the amount of account closures and also ending relationships with businesses in the right way. You will also spend much time resolving client issues and supplying excellent customer service, sometimes visiting clients to upsell on current contracts where possible.
A day in the life of a Customer Support Consultant will have you carrying the following:
We are looking for people who:
In return, you will receive:
We also provide you with 4 weeks’ on-the-job training which will provide you with all the company, product and service information needed, as well as ongoing support from a dedicated trainer and mentor.